Rated 5.0/5 Stars with over 177 reviews on Google
We're open 9am-5pm every day.
Code of Practice for Patient Complaints
In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
1. The person responsible for dealing with any complaint about the service which we provide the Practice Manager.
2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager.
4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned unless the patient does not want this to happen.
5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
9. If patients are not satisfied with the result of our procedure then a complaint may be made to:
The Dental Complaints Service, The Dentozen 12 Queens Anne Place Bush Hill Park EN1 2PT. Telephone: 0203 695 2400 www.dentozen.co.uk
From Our Patients
Jessica Joslin-Smiley
I came here for Invisalign, whitening and composite bonding and I couldn’t be happier with the whole experience!!
The service was amazing from everyone start to finish and my teeth look amazing 💗 I will 100% recommend Dentozen to anyone I know :)
Yucel Coskun
I went to Dentozen first time. I felt very lucky to pick this place. Normally I am very nervous when I visit dentist, this time I was not.
The filling she made I was very happy. Her hand was light and came out of place with big smile and pain free.
Thank you Neha Patel.
Fay Cleaver
I was leaving London the next day to travel to NZ when my crown became loose.
I emailed Dentozen that night, not expecting a reply. I was amazingly given an appointment for early the very next morning on a bank holiday.
My crown was very securely fixed, taking away the high stress of it falling out on my massive journey home. Plus a bonus are that their fees are very reasonable!!
The Dentozen team are superstars!
I cannot thank you enough,
Fay
Sheila Westbrook
I called Dentozen whilst I was experiencing dreadful toothache. I was seen pretty much immediately on the Sunday and after X-rays it was found I needed root canal. I was given antibiotics and I was booked in for the next day. I have no pain threshold at all and I was dreading it.
The service and comfort I received from Dr Patel and Nurse Fabiana was just amazing. I actually did not feel a thing. They were kind and supportive the whole time. I had to go back for the crown scan and then a week after for the crown to be fitted. Again the way I was treated was first class.
I cannot recommend this place enough. I have booked to have my teeth witened in a few weeks and I know I will be treated as wonderful as before. Also a thank you to the two ladies who I’ve seen on reception.
Also so lovely and always accommodating. I travel from Essex to come here and it is not the easiest of journeys - but it is definitely worth it. I highly recommend.
The Messenger
Ditch your dentist and come to Dentozen. It's an experience like no other. You will be forgiven to think that you're in one of Londons top Spa (or hotel). Let's start with the reception area. Zen-like, beautiful and your met by pleasant receptionist.
The decor is not just to lure you into the practice but designed to give you a calming 'your in good hands' feeling. No expense was spared on the latest state of the art dental equipment. No more bulky x-ray machines and horrible square thingys that go in your mouth!
To be honest if it wasn't for the wirring of the scaler I would have fallen asleep. Normally I would have insisted on at least 6 anasthetic injuctions to numb my mouth but this is the first time I had treatment without!
Dr Patel clearly loves her job and has every concern for the patient. It was worth the travel from South London over to North. AND there's ample free parking. 2 minutes walk from Bushy Hill train station. Arguably the best dental surgery to date. Seeing is believing!
Fatmah Batool
I recently had an excellent experience. From the moment I walked in, I was greeted with a warm and friendly receptionist who made me feel welcome and comfortable.
The dental team is highly professional and knowledgeable, Dr. Zohaib Hashmi best dentist I've ever had, really made sure I wasn't in any pain, he took the time to explain every step of my treatment process in detail. I felt confident and reassured in their care.
The practice is immaculate, which gave me peace of mind. Overall, I would highly recommend to anyone seeking top-notch dental care from a friendly and caring team. Thank you so much.
Khalisah
Another amazing experience at Dentozen! Friendly welcome by Saba. She talked me through the whole process and discussed my skin concerns before getting the hydro facial. Amazing relaxing experience and left with the most glowing and hydrated skin! Couldn’t recommend Dentozen enough.
Veronica Loizides
I was recommended by two friends that had used Dentozen before. I am so happy I went with their recommendation. I had composite on 6 teeth which I am so happy with. I’ve had so many compliments. It did take me a week or so to get used to them ,they felt big at first compared to my original teeth. However a week in and I can’t stop smiling. I am booking to have more done. Thank you so much Dentozen
Shirley Ryan
I've not had the best experience with dentists and not only hated but feared having to see one.
I walked into Dentozens Dental spa and was immediately put at ease by the ambience but also the lovely friendly spirited ladies at the reception.
I then met my dental physician and she was lovely and put me at ease with her professional assessment and clear plan of treatment needed for my issues. I am more confident in the treatment set out For me in this surgery than at any other time. From my first experience with Dentozen dental practice I was already rushing home to recommend to my family. So far so good
Keith Walsh
I can't recommend dentozen enough. From my first contact they were extremely helpful from booking my initial appointment to making time to change for me to come in for an emergency extraction when the pain got unbearable.
From reception to treatment everything was calm relaxing and welcoming and very helpful for after care advice. It's probably not something someone says everyday but I am looking forward to my next appointment. Thank you
We have over 170 5-star reviews on Google from our happy patients.
Book with us todayWe're easy to find
We’re right near to the Bush Hill Park overground station in Enfield, London, so we’re easy to get to.
Feel free to speak to our staff by calling 0203 695 2400 if you have any further questions. We’d be happy to help!
Discover the wide variety of dental and skin treatments available at Dentozen.
Clear aligners are a set of invisible aligners that move your crowded, spaced, or non-straight teeth into proper alignment.
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At Dentozen Enfield, we offer same-day dental appointments for toothaches, broken teeth, lost fillings, dental trauma and more.
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Book an appointment with us to get a professional diagnosis for your personal dental situation.
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